Apkexo Terms & Conditions – Complete Platform Usage Guidelines

These terms and conditions apply to the apkexo platform and all of its services. "apkexo", "we", and "our" refer to the company operating apkexo. "Member", "you", and "user" refer to any individual who has registered an account or is using the services on apkexo.

"Platform" refers to the apkexo website, mobile app, and all other service channels. "Games" refers to Live Casino, slots, lottery, betting, and other entertainment services.

These terms are written in Bengali and the Bengali version shall be considered the definitive version. apkexo operates under a license from an internationally recognized gaming authority.

To open an account on apkexo, the following conditions must be met:

• You must be 18 years of age or older.
• All information provided during registration must be truthful, accurate, and complete.
• Each individual may hold only one account.
• Your registered mobile number must remain active – it is required for OTP verification.
• Users from regions where apkexo's services are prohibited will not be permitted to open an account.

If any information provided at registration is found to be false or inaccurate, apkexo reserves the right to close that account and forfeit the balance at any time. Identity verification via national ID or passport is required before the first withdrawal – this KYC process cannot be bypassed.

Account security is entirely the member's responsibility. We strongly advise against sharing your password with anyone. If you notice any unusual activity on your account, contact apkexo support immediately.

All betting and gaming on apkexo is conducted for entertainment purposes. Members participate in betting and gaming at their own discretion and acknowledge that there is a risk of financial loss.

Rules Applicable to Betting:

• Once confirmed, bets cannot be cancelled or changed — so review the odds and markets carefully before placing your bet.
• If incorrect odds are displayed due to a technical error, apkexo reserves the right to void the affected bet.
• If a match or event is cancelled for any reason, the stake for that bet will be refunded to the member's wallet.
• Apkexo is not liable for loss of internet connection or delayed bet placement during live betting.
• If two or more individuals or accounts are found to be coordinating a betting strategy together, apkexo may close all associated accounts.

Live Casino game outcomes are determined entirely through third-party audited RNG systems. If any game is found to involve manipulation, apkexo will take action against the relevant game provider.

Apkexo supports deposits and withdrawals via bKash, Nagad, Rocket, bank transfer, and USDT. All transactions are processed in BDT, except for USDT.

Deposit conditions:

• Minimum deposit: ৳100 via bKash & Nagad, ৳200 via Rocket.
• Deposits are typically credited to your wallet within 1–3 minutes.
• Deposits must be made from an account registered in the member's own name.
• Deposits made through third parties are strictly prohibited.

Withdrawal conditions:

• Minimum withdrawal: ৳500 (bKash & Nagad).
• Withdrawals are typically processed within 30–60 minutes.
• KYC verification is mandatory for the first withdrawal.
• Withdrawals can only be made to the same payment method used for the deposit – transfers to a different method are not permitted.
• Withdrawals will not be processed until the wagering requirements on a bonus have been fulfilled.
• Apkexo reserves the right to carry out additional verification for any suspicious transactions.

Apkexo has a strict anti-money laundering policy. If a member's transactions appear unusual, the account may be temporarily suspended pending investigation.

Apkexo regularly offers bonuses and promotions. Each offer has its own terms, detailed on the relevant offer page. The general bonus rules are outlined below:

• Once a bonus is accepted, the bonus amount cannot be withdrawn until the associated wagering requirements have been met.
• The wagering requirement for the welcome bonus is typically 30x the bonus amount — meaning a ৳1,000 bonus requires ৳30,000 in bets.
• Multiple bonuses cannot be used at the same time.
• Bonuses typically have a 30-day validity period. If the wagering requirement is not completed within this time, the bonus will be forfeited.
• Using multiple accounts from the same IP address, device, or household to claim bonuses is strictly prohibited.
• Apkexo reserves the right to modify or cancel any bonus or promotion.

VIP program rewards and benefits are governed by the VIP page's own terms. VIP points are non-transferable and will be forfeited if an account is closed.

Apkexo firmly believes that gaming and betting are purely for entertainment. We encourage our members to play responsibly and provide a range of tools to support this:

• Personal Limits: Members can set their own daily, weekly, or monthly deposit and betting limits.
• Temporary Break: Accounts can be temporarily suspended for anywhere from 24 hours up to one month.
• Self-Exclusion: You may also request permanent account closure at any time.
• Reality Check: You will receive notifications about how long you have been playing during a session.

Anyone under 18 is strictly prohibited from creating an account. Members are responsible for ensuring that minors cannot access their accounts. apkexo works with responsible gaming organizations and provides guidance to professional support services when needed.

The following activities are strictly prohibited on apkexo. Any violation may result in permanent account closure:

• Opening an account using false information or someone else's identity.
• Creating or maintaining multiple accounts.
• Manipulating or using fraudulent methods to claim bonus benefits.
• Money laundering or facilitating illegal financial transactions.
• Using software, bots, or automation to gain an unfair advantage.
• Attempting to carry out a cyberattack or gain unauthorized access to apkexo's systems.
• Threatening, harassing, or behaving offensively toward other members or staff.
• Using a VPN or proxy to access apkexo from a country or region where its services are prohibited.

Apkexo reserves the right to amend these terms, in part or in full, at any time. Members will be notified at least 7 days in advance of any significant changes. Minor updates or spelling corrections may be made without prior notice.

For any dispute or complaint, contact apkexo's support team first. Submit your complaint via live chat or email and include the relevant transaction or bet reference number. Most disputes are resolved within 24–72 hours.

If a dispute cannot be resolved through apkexo's support team, members have the right to appeal to our licensing authority. The support team will provide full details on how to proceed.

To contact apkexo: support@apkexo.best or use the platform's live chat feature. Our support team is available 24/7, ready to assist you in Bengali.